In a first for shopping centres in Australia, an innovative new personal shopping service – Deliver on Demand – has launched at select Stockland centres in Queensland and New South Wales. Deliver on Demand (DOD) is an online marketplace that offers more convenience and choice, faster and with more personalisation. The unique app-based service connects people with local retailers at a Stockland centre, allowing them to order items from multiple shops on a single platform.
The service pilot has now launched at Stockland Burleigh Heads and Stockland Townsville in Queensland, as well as Stockland Balgowlah in New South Wales.
Michelle Abbey, General Manager of Retail at Stockland, said that it is integral that Australian shopping centres continue to evolve and adapt to best serve their customers, particularly as retailers and the global marketplace face new challenges.
“The launch of Deliver on Demand provides another dimension to Stockland’s innovative retail offering, and benefits our customers as well as our retailers. The Deliver on Demand app is an Australian-leading tech initiative that will enhance choices for our customers. It provides them with a new, contactless way to shop, and offers an entire shopping centre’s-worth of items to choose from, with same-day delivery” Abbey said.
She continued “We also hope this service will help our retailers during this time, as the service does not take commission and allows them to simply benefit from being connected to more local customers.